Grandparent Scam Targeting Elderly Americans

25 Canadians charged in a multimillion dollar 'grandparent scam' targeting elderly Americans nationwide. Scheme involved pretending to be relatives in need of bail money. Suspects operated from call centers in Montreal. Victims were persuaded to give money that was later transmitted to Canada. Scammers arrested in Canada after extensive cooperation between local and federal agencies in both countries.

AI Accent Translation Technology in Call Centers

Teleperformance SE is implementing an AI system to soften the accents of English-speaking Indian workers in real-time to enhance customer understanding and satisfaction. The technology, developed by Sanas, modifies speech input to match a specified accent while preserving the original voice and emotion of the speaker. Teleperformance plans to invest $104 million in AI partnerships by 2025.

Cartel Jalisco New Generation Call Center Scam

Cartel Jalisco New Generation runs call centers targeting U.S. citizens to scam them out of millions, with one case linked to the murder of a U.S. citizen. Victims wire as much as $288 million to cartel scammers. CJNG gunmen kidnapped and killed employees, including a U.S. citizen. Phone scams in Mexico are common as authorities rarely investigate or prosecute them.