Controversy over Eyewear Supply to Veterans
Employees at a Kentucky-based company supplying eyewear to veterans are pressured to upsell frames not covered by the VA, leading to veterans paying more out of pocket. Internal emails confirm sales goals and opticians being docked pay. Veterans are unhappy with the quota system and feel it is unfair to pressure them into buying more expensive glasses.
Key Points
- Employees pressured to upsell frames to veterans
- Veterans forced to pay more out of pocket for eyewear
- Internal emails confirm sales goals for employees
- Veterans unhappy with the new quota system
Cons
- Veterans are pressured to pay more for eyewear not covered by VA
- Employees face sales quotas and are docked pay for not upselling
- Veterans receive fewer frame choices and may end up with cheaper, less comfortable glasses