Virtual Employees in Car Rental Service
A car rental service in Charlotte, North Carolina has replaced its agents with virtual staffers on video chat software, creating a futuristic experience for customers.
Key Points
- Car rental service in Charlotte, NC replaces agents with virtual staffers
- Customers can connect with virtual agents via computer monitors
- Similar setup to a bank with tellers and offices
Pros
- Cost-effective for the company
- Convenient for customers as they can easily connect with virtual agents
Cons
- Lack of human interaction may lead to customer dissatisfaction
- Technical glitches could disrupt service