Artificial Intelligence in Fast Food Industry
Yum Brands plans to implement artificial intelligence for drive-thru orders at Taco Bell restaurants to improve efficiency and customer satisfaction.
Key Points
- Yum Brands expanding rollout of AI tech for drive-thru orders at Taco Bell
- McDonald's ended trial of AI technology due to switching vendors
- Voice AI technology tested in Taco Bell and KFC restaurants
- Expected positive impact on operations and customer satisfaction
Pros
- Improved order accuracy
- Reduced wait times
- Decreased employee task load
- Boosted profitable growth
Cons
- Reliance on technology may lead to issues if not functioning properly