Impact of Self-Checkout Tills on Shoplifting and Shopping Experience
The rise of self-checkout tills in supermarkets has led to an increase in shoplifting, especially among middle-class individuals, due to impersonal and robotic shopping experiences. The author reflects on the loss of personal touch in shopping, contrasting it with more personalized experiences in other countries.
Key Points
- Rise in shoplifting coincides with the proliferation of self-checkout tills
- Middle-class individuals are increasingly involved in shoplifting
- Loss of personal touch in shopping experiences due to self-checkout systems