Senator Josh Hawley criticizes major airline executives for poor service and increasing fees, calling the flying experience a 'disaster' for Americans.
Key Points
Senator Josh Hawley criticized major airline executives for poor service and increasing fees
The American people are frustrated with the treatment they receive from airlines
Executives from American Airlines, United Airlines, Delta Air Lines, Spirit Airlines, and Frontier Airlines were questioned about increasing fees
The Senate Permanent Subcommittee on Investigations highlighted the use of ancillary fees by major airlines
Senator Hawley shared a personal experience of poor treatment during air travel
Pros
Highlighting issues with airline fees and customer service
Bringing attention to the frustrations of American travelers
Cons
Potential backlash from airline industry executives