Major US banks have closed over 100 locations in just three weeks, with experts predicting 2025 to be a record year for closures. Despite the shift towards online banking, many Americans still prefer in-person services, leading to concerns about dwindling local services and customer experience.
Key Points
Record closures of bank branches in 2025
Shift towards online banking intensifying
Concerns about impact on communities and customer experience
Pros
Optimizing branch networks based on customer needs
Enhancing digital capabilities for better service
Cons
Dwindling local services due to branch closures
Longer wait times and potential lower customer experience