Consumer Protection and Corporate Practices

The Biden-Harris administration has launched the “Time Is Money” initiative to address corporate practices that inconvenience consumers. The initiative aims to eliminate time-wasting tactics by companies and improve customer service standards across various industries.

Biden Administration's Efforts to Improve Customer Service

The Biden administration is taking on automated customer service calls, aiming to simplify processes and eliminate hidden fees to protect consumers.

Delta Air Lines Software Outage

Delta Air Lines continues to face issues due to a faulty software update, resulting in hundreds of flight cancellations and delays. The CEO apologized for the disruptions and offered travel waivers to affected customers. The U.S. Transportation Department has threatened to hold Delta accountable for their poor customer service.

Virtual Employees in Car Rental Service

A car rental service in Charlotte, North Carolina has replaced its agents with virtual staffers on video chat software, creating a futuristic experience for customers.

Tesla Cybertruck Coolant Leak Incident

A man who purchased Tesla's most expensive Cybertruck experienced a coolant leak after 35 miles, which was not covered under warranty. Despite initial frustrations, Tesla eventually fixed the issue under warranty. Some critics felt the owner was too forgiving of Tesla's service.

Tesla Cybertruck Coolant Leak Incident

A man who bought Tesla's most expensive Cybertruck experienced a coolant leak after 35 miles, received poor delivery experience, but Tesla eventually fixed the issue under warranty. Some criticized Tesla's customer service and handling of known faults.

Senate Passes $105 Billion Bill for Air Travel Safety and Customer Service

The Senate passed a $105 billion bill to improve safety and customer service for air travelers, preventing the FAA law from expiring. The bill aims to boost the number of air traffic controllers, improve safety standards, and make it easier for customers to get refunds after flight delays.